Rental Policies and Procedures

Arrivals - See our Arrival Guide for assistance, hints and tips!

Cancellation Policy - Total Booking Charges (less any taxes) are non-refundable unless VIVA! is able to re-rent the amenities reserved, less a 20% handling charge of the total rental. Guests are encouraged to purchase travelers insurance, especially when traveling during hurricane season, July-November. For more information, see our Sample Rental Agreement. Our wonderful location puts us at risk for hurricanes. Guests may need to be evacuated for their safety. VIVA! is not responsible for airline changes, the cost of alternate accommodations or cancellation fees and no refunds/adjustments can be offered in this event. If the home reserved becomes unavailable due to its sale or irreparable damage by an act of God, VIVA! will make every effort to re-reserve a similar property. If similar accommodations cannot be found, a refund will be issued. This villa is to be used by the maximum number of Guests listed on this contract only. Guests agrees to adhere to rental policies published on our website and villa rules posted at the villa.
 

Caterers - All caterers working in the villa must be pre-approved by VIVA!, be fully licensed, and insured.

Construction - Due to our booming economy, there is a lot of building on St. John, so we apologize if any construction activities disturb your vacation.  (the good news is that construction work on St. John usually starts early and stops around 3PM) Please inquire about current details!

Deposits/Payments - Half of the total balance must be received one week after the reservation has been made along with your signed contract. The final payment must be received 60 days prior to your arrival. All payments should be mailed via US Post Office Express Mail service to:

VIVA! Villas, Inc.

PO Box 1747

St. John, VI 00831

Drugs and Hazardous Materials - No illegal substances are permitted on the property.

Errors and Omissions - We strive to ensure  that all published information about the rental properties offered by VIVA Villas, Inc. is as complete and accurate as possible. Our website and print media content is reviewed and updated regularly.  VIVA Villas, Inc. is not responsible for inadvertent errors or any unknown changes a villa owner may have recently made to their property.

For Sale - We reserve the right to show the villa while it is occupied by guests. Any viewings will be scheduled with villa guests in advance and prospective buyers will be accompanied by the villa agent.

Maid Service - The villas are cleaned before and after your arrival. Mid week maid service is included with some rentals, see the individual villa page on our website for details. Additional maid service is available if booked and paid for in advance: Rates start at $20.00/hr with a 3 hr minimum.

Method of Payments -  Personal Checks, Visa & MasterCard  (credit cards are accepted on select villas only-please inquire).

Minimum Stays -  In Season, a 7-day minimum stay is standard.  Off-Season, a 5-day minimum stay is available for most properties, when paying a cleaning surcharge. Holiday week requirements vary from 7-14 days depending on the villa.

Check-In/Check-out Time- Check-in time for all villas is 3:00 PM. Check-out time is 10:00 AM or earlier.

Quiet Time - Guests are advised that noise travels easily, and that it is important to be respectful of others at all times. There is a noise curfew at 10:00 PM in all residential areas and all Guests are expected to comply with this rule.

Pets - Some villas allow small pets in the home for an additional security deposit. Please inquire.

Property - All villas are privately owned. Guests are advised that personal items lost or stolen are not the responsibility of the Owner or Agent.  Guest will have a set of keys and will be solely responsible for locking of the home and the safekeeping of their personal valuables during their visit.  Agent and Owner assume no responsibility for insuring that the residence is locked and secured during the period of occupation by Guests.  In addition, Agent and Owner shall be held harmless from all claims or causes of actions arising from the rental and occupation of the residence by Guest. In the event the home reserved becomes unavailable due to its sale, Agent will make every effort to re-reserve a similar property. If similar accommodations cannot be found, a full refund will be given to the Guest.

Rates -  Rates are posted on each villa page individually. In and off-season rates may vary. Rates are subject to change without notice.

Rental Agreement - Click here for a sample of the rental agreement *  you'll be asked to sign/return. (*a few villas may have slightly different terms - please ask)

Reservation Fee - There is a non-refundable  $35 reservation fee for all reservations.

Returned Checks - There is a $25 fee for returned checks.

Security Deposit Waiver Fee - We require a $35 non-refundable Security Deposit Waiver fee for all reservations. The fee is in lieu of a damage deposit and is an insurance fee to cover accidental villa  damage or loss up to $500. If damage occurs during your stay, guest must notify the VIVA! office  immediately to have the damages/loss covered. The policy does not cover  acts that are intentional or due to gross negligence, willful/wanton conduct, or any cause if guest fails to report the damage/loss before departure from the villa. Theft or damage of any property owned by or brought onto the premises by a Guest is not covered under this waiver.  If malicious or intentional Guest damage occurs, the Guest will reimburse Agent and/or Owner the full replacement costs including attorney's fees. A few select villas may alternatively or additionally require a security deposit of $250-$1000.

Service and Repairs - We reserve the right to enter the premises when the property or systems are in need of repair. No refunds will be made for minor guest inconvenience. VIVA! will use every effort to expedite parts replacement and schedule repair work to minimize disruptions for guests.

Service Interruptions - We cannot promise that there will be no interruption for services we have no control over.  These include, but are not limited to: electrical service, telephone connections, cable or satellite television. VIVA! will make every effort to escalate any interrupted service issues so they can be restored as quickly as possible.   

Smoking - Smoking is not permitted inside any of our properties. Smoking is permitted outside most villas - ask before booking!

Tax - Villas are subject to the  8% U. S. Virgin Islands  Hotel Tax.

Trip Insurance - We recommend that you purchase travelers insurance, especially when traveling during hurricane season, June-November.  For more information, click here. 

Villa Capacity - Each villa is designed to accommodate a certain number of guests. The numbers of guests permitted in the villas should match the number on your confirmation. If you decide to bring extra guests at the last minute, you will be charged the full rental cost of the villa. Please notify us ahead of time if the number of people in your party has changed.

Wedding and Other Special Events - Any villa function such as a dinner party, wedding, reception, etc. require prior written consent of VIVA!  There is a fee to hold any type of gathering or function at our villas beyond the number of people listed on your confirmation. The fee varies for this privilege based on property and number of guests.  A refundable event security deposit is also required. Guest will pay any fines or penalties resulting from non-compliance.

Updated  12/29/07